Wood Linear Suspension Chandelier

We're proud to offer worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.

Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed within 24-72 hours.

Shipping Time:

Once your order has been processed, it will be shipped out via our standard shipping method UPS, FedEx, USPS, YunExpress which typically takes between 7-14 days for delivery, to USA, Canada, Australia, New Zealand and Europe.

Tracking your order: 

All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped. 
You can also track your order using your tracking number here. 

Cancellation Policy:

To cancel your order, please email us or contact our live chat support within 24 hours of your purchase and mention “Cancellation” as the reason. If the order has already been processed, a cancellation fee will apply. Unfortunately, once the order has been shipped, cancellations are no longer possible.

Customs & Duties: 

All shipping charges (or free promos) listed include customs, duty, or taxes. We cover all the Customs and Duties.

• Our Customer satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
• If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
• If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund. 

MY ORDER HASN'T ARRIVED:

If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at: info@rufatlights.com.

 If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at info@rufatlights.com

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rufatlights.com.

Please note that returns will need to be sent to the following address: 

Rufat Yakubov

Mivtza Nahshon 70/24

Beer Sheva, 8445146, Israel.

The following items can't be returned or exchanged
• Custom or personalized orders

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

You can always contact us for any return question at info@rufatlights.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty

At Rufat Lights, selected fixtures come with warranties when purchased. Please note that our warranty covers only manufacturing defects and does not include normal wear and tear. The warranty also does not cover any electrical work. Our customers are our top priority, and our team is here to address any issues and provide solutions to ensure your satisfaction. We may request evidence (such as photos and/or videos) of the defective parts, and replacements will be offered at our discretion.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) can not be returned. 

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rufatlights.com.